Field Training Manager

• Oversee the design, development, implementation, and maintenance of scalable training programs supporting new-hire onboarding, skill development, operational processes, compliance requirements, leadership capabilities, and business initiatives.
• Assess the training and readiness needs associated with new business initiatives and develop implementation plans that prepare store teams for successful execution.
• Develop and optimize blended learning solutions, including instructor-led, virtual, self-paced, on-the-job, and group learning experiences.
• Facilitate training programs and business initiatives using engaging and effective adult-learning methods.
• Ensure policy, process, system, and procedural updates are accurately translated into clear, actionable training and performance-support resources for store teams.
• Manage multiple training initiatives by establishing priorities, timelines, deliverables, roles, and stakeholder expectations to ensure timely and effective execution.
• Manage and optimize learning systems, content repositories, training calendars, and learning technologies to ensure training resources remain current, accurate, accessible, and effective.
• Establish and maintain training governance and documentation standards, including course materials, attendance records, evaluations, assessments, and completion data.

• Establish and monitor key measures of training effectiveness, including completion, learner engagement, knowledge retention, field adoption, operational execution, learner satisfaction, and business impact.
• Develop assessments, knowledge checks, evaluations, and other measurement tools to evaluate learner understanding, application, and readiness.
• Analyze learner feedback, assessment results, performance data, and field insights to identify trends, recurring knowledge gaps, and improvement opportunities.
• Translate training and performance insights into recommendations that improve learning programs, operational tools, procedures, and field communications.
• Provide leaders with timely reporting and actionable insights into training participation, effectiveness, adoption, and business impact.

Partnerships and Influence

• Build strong partnerships with Human Resources, Store Operations, Field Leadership, Field Communications, and other stakeholders to align training priorities, content, timing, and implementation plans.
• Partner with business and functional leaders to identify performance, knowledge, and skill gaps and develop targeted training, coaching, and performance-support solutions.
• Serve as a field training subject-matter expert, advising business partners on learning strategy, implementation readiness, adoption, and reinforcement.
• Present training strategies, performance measures, business impact, and recommendations to senior leadership, adjusting priorities and solutions based on organizational needs.
• Perform other duties as assigned.

• Bachelor’s degree in learning and development, instructional design, human resources, business, or a related field preferred. An equivalent combination of education and relevant experience may be considered.
• Minimum of five years of progressively responsible experience in training, learning and development, instructional design, retail operations, or a related field.
• People leadership experience, including responsibility for coaching, developing, and managing performance.
• Experience supporting multi-unit retail operations or another geographically dispersed workforce strongly preferred.

• Experience developing and executing learning strategies and scalable training programs that support adoption, operational execution, and measurable business outcomes.
• Experience designing and implementing new-hire, skill-development, operational, process, leadership, and compliance training programs.
• Knowledge of adult-learning principles, instructional design practices, facilitation methods, and learning measurement.
• Experience developing blended learning solutions, including instructor-led, virtual, self-paced, on-the-job, and group learning.
• Experience developing assessments and using learner and performance data to evaluate training effectiveness and improve learning solutions. Leadership and Business Capabilities
• Demonstrated ability to lead and develop teams, establish priorities, manage performance, and create accountability for results.
• Demonstrated ability to lead change and drive adoption of new processes, programs, systems, and business initiatives across a field-based organization.
• Strong business judgment and the ability to translate operational needs and performance gaps into practical learning solutions.
• Ability to build effective relationships, influence decisions, and collaborate with Team Members at all levels of the organization.

Communication and Execution

• Excellent written and verbal communication, presentation, and facilitation skills.
• Ability to translate complex information into clear, engaging, and actionable learning content for varied audiences.
• Strong project management, organizational, time-management, and problem-solving skills.
• Ability to manage competing priorities, adapt to changing business needs, and consistently meet deadlines. Systems and Technology
• Experience using learning management systems, content-management platforms, reporting tools, and learning technologies to administer programs and measure training effectiveness.
• Experience with Oracle Learning or a comparable learning management system preferred.
• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, and Teams.

• Ability to travel up to 25% of the time.

• Home Office o Must be able to remain stationary at a desktop workspace for extended periods of time. o Ability to move about an office environment. o Ability to travel by air and vehicle up to 25% of the time. o Ability to visit retail store environments as business needs require.