greenhouse
Field Trainer
Hillpointe
Savannah, USA
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
Free
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FIELD TRAINER
The Field Trainer is responsible for developing leasing teams through hands-on coaching, on-site training, and new hire onboarding to strengthen performance, customer experience, and operational consistency. This role partners closely with property teams to reinforce best practices, improve leasing and communication skills, and ensure company standards are consistently followed. By observing real interactions, providing actionable feedback, and delivering ongoing learning opportunities, the Field Trainer helps build confident, high-performing teams while supporting business goals and driving continuous improvement.
Key Responsibilities
- Improve Leasing & Sales Skills
- Coach teams on lead management, follow‑up, communication, and closing.
- Model strong leasing behaviors and identify opportunities for improvement.
- Elevate the Customer Experience
- Train associates to deliver consistent, engaging tours.
- Reinforce storytelling, product knowledge, and personalized service.
- Strengthen Processes & Standards
- Ensure policies and procedures are followed.
- Coach healthy, repeatable habits that drive consistent execution.
- On‑Site Coaching
- Visit properties regularly to observe real interactions and provide in‑the‑moment feedback.
- Support teams during lease‑ups, transitions, or performance challenges.
- New Hire Onboarding
- Lead in‑person onboarding focused on service standards, systems, communication, and leasing fundamentals.
- Build a confident foundation for new associates.
- Ongoing Development
- Provide refreshers, role‑plays, and skill‑building sessions.
- Encourage curiosity, growth, and continuous improvement.
- Document & Communicate Insights
- Track progress, identify trends, and share needs with leadership.
- Collaborate With Operations & L&D
- Align training with business goals and support new initiatives.
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