Field Support Technician

We are proud to be a military and veteran-friendly employer.

The primary responsibility of the Field Support Technician (FST) is to travel and repair proprietary equipment located at customer locations in their service area when dispatched by our customer facing Service Desk.

Customers will first contact the Service Desk who will work incidents created for customer related issues, and when needed dispatch and remotely support the FST on equipment repair.

Equipment includes networking components, kiosks in use by the public, staff and inmates, and vending machines (mechanical and IT related work).

Some parts will be stored at a local warehouse or in vehicle as we are able, to allow for quick repairs when able.

If needed, the Service Desk will configure/ship equipment from corporate for the FST to receive and use for installation or repair of equipment.

• Excellent communication with customers and while working with the Service Desk, regional staff, and peers.
• Diagnose, test, repair and replace kiosks, pc’s, vending machines, networking equipment, and other IT equipment located within Jails and Prisons.
• Work with Service Desk team on preventative maintenance and walk throughs.
• Use provided company car to travel to customer locations within service area.
• Update Work Order (WO) module with travel time, notes on work performed and WO resolution.
• Willingness to learn new equipment and components and our product offerings evolve.
• Travel into Saint Louis as needed for hands on training with equipment.
• Other duties as assigned.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.