Field Support Representative

Field Support Representative

Location: Candidates must be based in Ontario – London Area.

This position will support hardware for Core Lab (Chemistry and Immunochemistry)

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.

We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

As part of a collaborative team, you play a meaningful role in front line support for our customers. By performing installations, maintaining and repairing our customers’ instrumentation on site, the work you perform has a direct impact on patient care and has the ability to change and save lives.

You will be a master problem solver, out-of-the box thinker who acts as a calming source under stressful situations. Your passion for continuous improvement and customer-centric approach will help us to become the partner of choice in our industry. The pairing of your strong technical ability, steadfast problem solving and outstanding relationship building and communication will help provide a stellar customer experience.

The Opportunity

Provide excellent customer service and support to a designated group of customers, ensuring their needs are met and issues are resolved promptly.

Collaborate closely with team members, including Roche Care Centre Technical Support Specialists, Lab Integration Specialists, Field Application Specialists, and Account Managers to guarantee customers receive complete and efficient support.

Participate actively in service, sales, and customer meetings, chipping in your technical expertise and insights to improve customer relationships and drive business growth.

Provide crucial back-up support to other Support Representatives, ensuring detailed service continuity and maintaining high levels of customer satisfaction.