Field Support Operator at Allied Universal Enhanced Protection Services — Richardson, USA | Base Career

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation.

We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety.

Join our innovative team committed to excellence in the security industry and make a meaningful impact.

Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Our risk and consulting group, under Allied Universal® Enhanced Protection Services, is hiring a Field Support Operator.

The Field Support Operator is responsible for coordinating and monitoring high-value transport escorts, special event security, workplace violence response deployments, strike-related details, and other urgent coverage requests within the Special Services Division.

The Operator works closely with Operations Managers, clients, and partner agencies to match the right resources to each request and ensure documentation is accurate for billing and payroll.

This position may require ~15% travel to client locations as well as other offices when necessary.

Coordinate high-value Transport runs, ensuring approved drivers or escorts are scheduled, briefed, and tracked in real time
Support scheduling and monitoring of workplace violence response posts, strike-related details, and special event security deployments
Track live missions, respond to real-time issues, and communicate status updates to clients and management
Verify that partner agencies and subcontractors follow company standards and contractual requirements
Receive and document inbound requests for special services and urgent coverage
Match available staff or partners to requests, update schedules, and relay changes to Operations Managers and clients
Ensure timekeeping and billing data is accurate and complete for all assignments

High school diploma or equivalent
Minimum of three (3) years of experience in operational or security coordination roles
Minimum of one (1) year of experience in one or more of the following: transport coordination, dispatch, security operations, or emergency response
Experience as an operator or manager in a high-volume, multi-faceted service team
Proficient with Microsoft Office Suite (Outlook, Word, Excel); ability to learn new scheduling/dispatch tools quickly
Strong understanding of emergency response practices, security protocols, and transport risk management
Ability to multitask in high-stress or sensitive situations
Excellent oral and written communication skills with all organizational levels and client contacts
Demonstrated problem-solving and critical thinking abilities
Strong time management and organizational skills with keen attention to detail
Customer-service skills with the ability to de-escalate tense situations
Competency in interpreting and applying data for rates, hours, billing, and payroll reconciliation
Capable of writing clear reports, logs, and case notes
Strong interpersonal skills with a demonstrated ability to work in a diverse team environment

Associate’s degree in project management, criminal justice, or related field of study
Proficient in Smartsheet application

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.

To find an office near you, please visit: www.aus.com/offices.

Field Support Operator

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