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Field Services Technician
CompuCom Systems
Columbus, USA
Full-time
Entry · 1+ years experience
Onsite
USD 21-21 hourly / hour
Discovered 1 weeks ago
AC/DCPOSPCPrintersThin ClientsServers
Free
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AC/DCPOSPC
Key Skills for This Role
AC/DCPOSPCPrintersThin ClientsServers
Full Job Posting
- Understand AC/DC and backup power concepts
- Manage triage, troubleshooting and resolution to client scope on IT equipment
- Occasionally works at heights of 20' to 25', lift equipment training provided
- Document efforts, issues and resolutions, close cases/tickets daily
- Minimum 1+ year of IT technical support experience
- A+ CompTIA certification required
- Technical hardware experience required
- Net+ CompTIA certification is a plus
- Field service experience preferred
- Exceptional Customer Service and relationship building competence
- Excellent time management and reporting skill
- Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
- Experience desired in copper and fiber cabling and various terminating connectors
- Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client's level of understanding
- Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
- Able to lift 25lbs
On-Camera Video Interview Notice
Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes.
Interviews will be recorded where permitted by law.
Participation and consent to applicable recording requirements are required to continue in the hiring process.
Failure to participate in required on-camera interviews may result in removal from further consideration for employment.
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