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Field Services Engineer (Tier 2) (MD, Leonardtown)

CyberLinx Solutions
Leonardtown, USA
Full-time
Mid
Hybrid
Discovered 2 days ago
WindowsMicrosoft 365Active DirectoryDNSDHCPCisco
Free

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Key skills for this role

WindowsMicrosoft 365Active Directory
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Key Responsibilities

  • Provide Tier 2 onsite and remote support for desktops, laptops, and mobile devices
  • Troubleshoot Windows-based environments (e.g., Microsoft Windows) and user productivity platforms such as Microsoft 365
  • Install, configure, and support network equipment including switches, firewalls, and wireless access points (e.g., Cisco Systems, Fortinet)
  • Support Active Directory, DNS, DHCP, and user access management
  • Perform hardware rollouts, imaging, upgrades, and site refresh projects
  • Assist with server, virtualization, or cloud-related tasks as directed
  • Document incidents, configurations, and project work
  • Escalate complex infrastructure issues to Tier 3 / Engineering teams
  • Hardware lifecycle replacement
  • Network closet experience
  • Cabling & structured wiring
  • Physical infrastructure troubleshooting

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