dayforce
Field Services Engineer
Watlow
St. Louis, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
PLCSCADAHMIModbus TCPModbus RTUEthernet I/P
Free
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PLCSCADAHMI
Role Overview
As a Field Service Engineer, you will commission, troubleshoot and maintain Watlow products and systems at customer locations. You will be the face of the company onsite — working directly with customers to restore uptime, provide technical training, implement upgrades, and capture feedback that improves our products and services. This role requires strong electrical/mechanical aptitude, excellent communication skills and the ability to travel and work independently.
Key Skills for This Role
PLCSCADAHMIModbus TCPModbus RTUEthernet I/P
Full Job Posting
Position summary
As a Field Service Engineer, you will commission, troubleshoot and maintain Watlow products and systems at customer locations. You will be the face of the company onsite — working directly with customers to restore uptime, provide technical training, implement upgrades, and capture feedback that improves our products and services. This role requires strong electrical/mechanical aptitude, excellent communication skills and the ability to travel and work independently.
Key responsibilities
- Commission and troubleshoot industrial electric heaters, sensors, controllers, power panels, and associated systems.
- Troubleshoot and resolve equipment, controls, and integration issues (mechanical, electrical, software/controls) in the field.
- Perform maintenance, programming, validation of thermal system installations.
- Provide technical guidance and training to customers’ maintenance, operations, and engineering teams.
- Respond to service calls and participate in on-call rotation to support customers’ uptime needs.
- Create clear, timely service reports, technical documentation and parts/service tickets in company systems.
- Collaborate with sales, engineering and manufacturing to resolve complex issues and propose product or process improvements.
- Maintain appropriate spare parts, tools and calibration equipment for field assignments.
- Work with internal teams to coordinate documentation updates, spare parts ordering, and RMA processes to resolve customer issues.
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