Field Services Engineer - Entry-Level

RESPONSIBILITIES

• Field Service Engineer responsibilities include:
• Preventative Maintenance – Perform periodic reviews of the systems for Proconex service contract customers. These reviews could be monthly, semi-annual or annual. The scope of work is defined in the customer service agreement. Work will be performed per the Preventative Maintenance SOP / checklist. Report will be delivered within 5 day of the review. Responsible to meet schedule and budget requirements.
• Demand Services – Small project work. Typically, one day of service to three weeks of service. Work scope will vary from system setup / build, upfront project activities, surveys, or small control / graphic modifications.
• DeltaV Version Upgrades – Support the execution of the version upgrade of the DeltaV system. This support includes development of the migration plan, migration of the DeltaV database and graphics, buildout of the DeltaV system and onsite support. System platform could be physical machines or virtual machines (VRTX, VMware). Responsible to meet schedule and budget requirements.
• Project Services – Includes supporting the project teams in buildout of computers per design specifications, supporting customer factory acceptance testing, performing system installations, supporting site acceptances testing and supporting loop checkout, commissioning and startup. Responsible to meet schedule and budget requirements.
• Emergency Support Provide after-hours support for our contract customers. Scheduled on call 24/7 pager support. Responsible to return a customer call within 15 minutes. Perform remote diagnostic over the phone up to 30 minutes. Onsite response, if needed, 4 hours.
• Provide after-hours support for our contract customers. Scheduled on call 24/7 pager support. Responsible to return a customer call within 15 minutes. Perform remote diagnostic over the phone up to 30 minutes. Onsite response, if needed, 4 hours.
• Other Activities Develop / cultivate a relationship with your service contract customers to become a trust advisor. Sales and proposal support
• Develop / cultivate a relationship with your service contract customers to become a trust advisor.
• Sales and proposal support