Field Service Technician

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Position Description

Title: Field Service Technician

Department: Field Services

Immediate Supervisor: Field Service Manager

Status: Non-Exempt Hourly

Position Purpose The Field Service Technician is responsible for maintenance and repairs on IPG products within the assigned location and to assure continuity of customer operations. The employee will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer’s satisfaction and/or in compliance with agreed upon Service Agreements.

Principle Accountabilities

This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.

Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff.

Establish a regular Preventive Maintenance program for existing end user accounts.

Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.

Follow established communication procedures – issue RMA’s, prepare and submit work orders, expense reports, trip reports, etc.

Software upgrades to WAT units when required.

Support Senior Technician onsite with other service needs as required.