Field Service Technician - Printer Technologies - NYC $25/hr+ (Printers/Kiosks/ATMs/etc.)

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

As a Lead Customer Service Engineers (SCSE) you will provide consistent premium level service and support in all areas of this role.

Maintain an organized, proactive system of territory management, utilizing current management reports and available data.

Demonstrate the ability to develop contingency and effective support plans for most situations.

Continually evaluate and implement efficiency improvements in territory operations.

Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas f the business with little to no supervision or direction.

Perform back-up supervisory responsibilities as assigned by service manager.

Focused on growing the business, treating every service event as a growth or lead generation opportunity.

Conduct new hire training and mentoring across all products and services responsibilities.

Maintain a positive attitude and demeanor, a champion of corporate culture, embracing change and influencing peers and team to do the same.

include, but are not limited to:

· Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.

· Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.

· Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.

· Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.

· Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s and resolution status.

· Regularly interact and build strong relationships with internal and external customers.

· Develop a working knowledge of Corporate and Service Department procedures and policies.