Contract Administrator

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

Work closely with the Sales Team, Sales Administration Team, and directly with customers to provide detailed hardware service contract (non-government) renewal management and administrative support, resulting in increased customer service, customer satisfaction, and excellent customer experiences.

• Provide responsive customer service while administrating sales support.
• Be a problem solver. Provide recommendations and options to help solve problems.
• Establish collaborative and positive relationships with our internal team and customers by understanding their needs.
• Demonstrate knowledge of company’s products and services. (Training will be provided.)
• Provide input to develop a system to manage new and existing maintenance contracts.
• Aid in documenting contracts and inclusion of entitlement information for quotes on renewals.
• Assist with communication to customers on serial number contract status.
• Assist with commercial outreach and notification for maintenance contract renewals.
• Monitor manufacturers’ web portals for renewals and new contract information.
• Assist in research and defining appropriate action for specific serial number (internal contract v OEM contract).
• Assist in administration estimate for contract renewals and assist in managing pricing currently in place.
• Review and reconcile contract vs. customer serial number inventory; determine outliers and investigate discrepancies.
• Assist in administration of Managed Services contracts (both internally and with partners).
• Collaborate with accounting team as needed to problem solve and provide required information required to properly account for unearned revenue on maintenance contracts.