Field Service Technician

The Energy Expert is primarily responsible for completing walk through energy efficiency assessments, the installation of energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the Utility’s energy efficiency program. They are also responsible for responding to general customer inquiries regarding utility services they receive and for directing the customer to the appropriate contact at the utility company.

Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Embrace and operate within Walker-Miller’s core values.

Deliver professional, high-quality services to utility customers.

Complete on-site energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building).

Complete detailed report of home and building systems with accuracy and attention to detail.

Install energy saving devices including energy efficient lighting, programmable thermostats and water saving devices.

Build quick rapport with utility customers. Initiate conversations with customers regarding energy usage.

Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates available to them.

Respond to general utility customer service inquiries and explain other energy rebate offerings and services to customers during home visit. This could include helping them sign up for utility rewards program.

Assist Marketing team as directed by occasionally canvassing neighborhoods, distributing program literature.

Actively identify and recommend ways to improve program operations and delivery.

Continuously drive improvements in quality, customer satisfaction and productivity.

Accurately complete and maintain all required paperwork, records and documents, etc.

Follow and comply with all safety and work rules and regulations.

Valid driver’s license and reliable transportation.

BPI Certification, preferred.

Required to stand and walk for long periods of time; talk and hear; and ability to touch and handle tools and/or controls.

Ability to work on step stools or 5-foot high ladders to access attics or ceiling light fixtures.

Ability to ascend and descend stairs.

Ability to lift up to 40 pounds.

Noise level is typically moderate.

Employee could be exposed to fumes and/or airborne particles and risk of potential shock.

Note: The physical demand and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)