Field Service Technician

GovCIO is currently hiring for a Field Support Technician to provide remote and on-site technical support for the deployment, installation, integration, and sustainment of the Air National Guard's (ANG) modernized Information Technology (IT) infrastructure across installations throughout the Continental United States (CONUS). Candidates must reside in or near the Chantilly, VA area. This position is primarily onsite, with occasional remote work in the Chantilly area and more than 50% travel required.

As part of a nationwide IT modernization initiative, this role supports the implementation of standardized hardware, software, and network solutions that improve operational capability, cybersecurity, reliability, and mission readiness across more than 180 ANG installations. Working closely with systems engineers, network engineers, cybersecurity personnel, logistics teams, and program management, the Field Support Technician performs hands-on installation and configuration, troubleshooting, testing, and maintenance of IT systems in accordance with program standards and Department of War (DoW) requirements. The technician plays a critical role in ensuring successful field deployments while minimizing operational disruption and maintaining compliance with evolving cybersecurity and configuration management requirements.

Installs, operates, maintains, repairs and modifies equipment.

Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

Analyzes and evaluates products and related performance.

Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

Installs, upgrades and removes products ensuring coordinative engineering field change.

Maintains effective customer communications and relations.

May provide onsite training of customer support personnel.

• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
• Completes system programming and optimization as part of the installation process.
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
• Travels frequently to customer sites and performs field technician service duties as assigned.