Field Service Technician

Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.

Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site.

Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned.

Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits.

Essential Skills and Experience

High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered.

Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites.

Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely.

Experience in packaging automation systems is preferred.

Experience using PC applications, including Microsoft Office Suite, for documentation and reporting.

Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters).

Strong communication skills with the ability to explain technical issues to non-technical individuals.

Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.

Strong customer service, organization, and problem ‑ solving abilities.

Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs.

Capability to make real ‑ time decisions, evaluate equipment conditions, and provide accurate technical assessments.

Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment.

Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week.

Must hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel.

Flexibility to work extended hours, weekends, or holidays based on customer needs.

Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs.

Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work.