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Field Service Technician
MIRATECH Corporation
USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
MS Office
Free
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Primary Responsibility
- This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment.
Specific Duties and Responsibilities
- Commissioning the total system scope supplied by MIRATECH on new installations
- Perform routine maintenance and service on existing products
- Provide telephone support to customers including troubleshooting and replacement parts identification
- Site coordination and project meetings
- Post-commissioning customer training on operations and maintenance
- Daily reports to customers and internal staff while in the field
- Follow up customer calls after service work completion
- Keep up-to-date on company products and services
- Plan own work schedule efficiently
- Maintain test equipment and special tools calibration
- Serve as MIRATECH's primary on-site technical representative at a designated customer facility for the duration of the assigned contract.
- Provide immediate on-site response to alarms, system faults, and performance deviations on a 24/7 on-call basis during the dedicated site assignment.
- Develop in-depth knowledge of the assigned site's equipment configuration, operating conditions, and historical performance trends.
- Maintain continuous operational readiness of MIRATECH equipment at the assigned site, ensuring maximum uptime and emissions compliance.
- Coordinate with MIRATECH Product Support and Engineering teams for escalation of complex technical issues.
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