Field Service Supervisor

Your responsibilities

• Lead and coordinate planned and unplanned service and maintenance activities across customer sites and workshop operations.
• Supervise Mechanical and Screen Service teams, ensuring safe execution, productivity and effective utilisation of resources.
• Demonstrate visible safety leadership through Safety Leadership Tours, Toolbox Talks and active participation in safety initiatives.
• Ensure compliance with FLS and customer HSE requirements, procedures, standards and applicable legislation.
• Ensure incidents and hazards are reported, investigated and followed through with appropriate corrective actions.
• Plan and allocate work to Service Technicians, balancing changing priorities, customer requirements and available resources.
• Work closely with planning teams to coordinate predictive and preventative maintenance activities, shutdown preparation, labour, parts, tools and equipment.
• Monitor daily maintenance activities and ensure work is completed efficiently, safely and to the required quality standards.
• Review service documentation, inspection reports and condition-monitoring information before presentation to customers.
• Promote a strong “right first time” approach and identify opportunities to improve procedures, maintenance practices and service quality.
• Coach, develop and provide constructive feedback to team members, supporting both technical capability and professional development.
• Build an engaged and collaborative team culture based on trust, accountability and teamwork.
• Maintain strong customer relationships and provide practical solutions to customer requirements.
• Ensure all customer interactions are professional and reinforce FLS's credibility as a trusted service partner.
• Identify customer needs and market intelligence that may create additional value and business opportunities.
• Work collaboratively with Engineering and other internal teams to identify equipment trends and develop improved maintenance strategies.
• Provide hands-on technical support when required, including supporting other FLS supervisors and teams across customer sites.

What you bring