Field Service Representatives

Summary/Scope of Work

The Field Service Representative applies comprehensive knowledge and experience to solve complex or system problems: those typically solved solely by reference to maintenance manuals or other similar documents.

The Shift Supervisor may review work for general compliance with accepted practices.

• Perform power up, orderly initialization, operation, and shutdown of simulators.
• Conducts pre-operational readiness checks before scheduled training periods.
• Conducts post-operational checks at the completion of the training day.
• Completes both preventative and corrective maintenance on all training device systems and subsystems.
• Completes approved device and system engineering upgrades in accordance with provided technical documentation and procedures.
• Maintains, repairs, adjusts, aligns, and/or installs various types of electronic and electro-mechanical equipment and related devices such as electronic transmitting and receiving devices; micro-, mini-, and mainframe computers, terminals and peripheral equipment; industrial robotic devices; projection visual / image generation systems.
• Apply technical knowledge of electronic principles in determining equipment malfunctions and apply skills in restoring equipment operations through performance of organizational, intermediate, and preventive maintenance actions.
• Apply comprehensive technical knowledge to solve complex problems by interpreting Original Equipment Manufacturer manuals or other delivered training device system engineering drawings and technical documentation.
• Demonstrate familiarity with the inter-relationships of circuits and judgment in planning work sequence and in selecting the necessary tools and test equipment.
• Use various test equipment such as: digital multi-meters, oscilloscopes, frequency counters, logic analyzers, sine wave generators, fiber optic test equipment and other special test equipment.
• Comply with instructions and processes identified in the program Maintenance, Quality Control, and Safety Plans.
• Accurately maintain component and parts levels in storeroom and associated database.
• Keep the training area clean and free of clutter.