Field Service Representative - Thermal

Vertiv is hiring a Field Services HVAC Representative in Mississauga ON who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products serviced by Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Rely on direction to accomplish goals.

Perform a number of work-related tasks.

Capable of working under direct supervision or independently based upon training.

Render on site and phone assistance to customers.

Communicate with appropriate Technical Support on equipment issues

Perform work related tasks according to company guidelines for scheduled maintenance

Implement Field Change Notices (FCN) according to published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines – “14 hours rule”

Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Provide accurate and timely reporting according to company guidelines.

Timecards, expense reports, mileage reports, ticket closure, forms, et al.

Maintain individual inventory in accordance with company policy

Provide estimated time of arrival to the Customer Response Center (CRC) where applicable

Maintain company property according to company policies.

Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

Strive to provide all customers a “first time fix” for their equipment

Maintain customer satisfaction rates according to company guidelines

Attend Customer Meetings as required

Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate according to company guidelines

Perform inventory cycle counts according to company guidelines

Adhere to company dress code and safety regulations

Understand and comply with company startup/escalation processes and procedure

Maintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.

Travel is required

Flexible schedules (weekends, evenings, and holidays)

Valid driver’s license

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in Canada. This is not a position for which sponsorship will be provided.

Vertiv Canada is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers