Field Service Technician - AC Power - Richmond/Norfolk, VA

Perform service tasks as assigned and as per company policies and procedures

Capable of working under direct supervision or independently based upon training completion

Render on-site and phone assistance to customers

Communicate with Technical Support on technical or procedural issues

Implement Field Change Notices per published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Operate in a safe manner in accordance with published safety guidelines

Maintain and operate company vehicle in accordance with local laws and company policy

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines – “14 hours rule”

Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines

Maintain individual inventory and perform cycle counts in accordance with company policy

Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment

Strive to provide all customers a “first time fix” for their equipment

Maintain customer satisfaction rates per company guidelines

Attend Customer Meetings as required

Maximize productivity by combining service opportunities

Complete all technical and administrative work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate per company guidelines

Perform inventory cycle counts per company guidelines

Adhere to company dress code and safety regulations

Meet or exceed on-site response time requirements for each customer

Understand and comply with company startup/escalation processes and procedures

Maintain proper and adequate level of internal communications

Travel is required

Flexible schedules (weekends, evenings, and holidays)

Valid driver’s license

Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

OUR CORE PRINCIPALS : Safety . Integrity. Respect. Teamwork. Inclusion.

• High-Performance Culture• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

The anticipated salary range for this role in the locality is between $61,122 to $76,435—salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee’s role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

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