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Field Service Representative
GE HealthCare
Calgary, CAN
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
CTXRMRPETNMUL
Free
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Key Responsibilities:
- Provide direct technical service on customers equipment install base, including preventative maintenance, remedial service, field modification instruction, installation and calibration to factory and customer specification.
- Completion of all required documentation to meet government, business, and audit requirements.
- Provide technical support outside of normal business hours and be available for on call as required.
- Manage repair parts cycle times to business targets.
- Maintain customer service logs and internal service records.
- Maintain daily and timely communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintain tools and test equipment properly and ensuring they are calibrated.
- Meet Quality Management System and Environment Health and Safety requirements.
- Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
- Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements.
- Develop an advisory and consultative role with your primary assigned hospitals.
- Liaise with local Field Customer Team, Area Service Leader, Market Service Director, and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area
Required Qualifications:
- Technical Diploma / Degree in Electronics or Biomedical Engineering or equivalent experience or training.
- Minimum of two years’ experience in Diagnostic Imaging Equipment Service.
- Candidate should have a proven track record of superior customer service skills and the ability to effectively communicate across multiple levels, both internally and externally.
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