Field Service Operations Manager

What We Offer

• Danforth invests in you and your future with employee engagement, team support, career development, and mentoring • We are a professional organization offering quality benefits, including: o Medical, dental, disability, and life insurance o 401(k) with company match o Competitive PTO, holidays, and additional incentives
• What We Ask of You:
• Oversee a dedicated team, including the Plumbing Manager, HVAC Field Service Supervisor, Environmental Service Field Supervisor, Plumbing Service Coordinator, HVAC Service Coordinator, and Environmental Service Coordinator.
• Monitor and manage contract execution and compliance with client commitments to ensure high-quality execution of all service work across trades.
• Efficiently schedule all work and help to develop and implement standard operating procedures to improve operational efficiency.
• Oversee P&L and develop/manage budgets, forecasts, and financial plans.
• Conduct financial reviews for all service work, providing feedback to the team.
• Assist in driving revenue growth through pull-through work and effective resource management.
• Foster strong customer relationships, ensuring satisfaction and repeat business.
• Lead, coach, and develop the field service team to meet customer expectations.
• Address and resolve conflicts effectively within the team, manage customer escalations, and ensure timely resolution of issues.
• Promote a safety-first culture among the field service team and conduct regular safety audits.
• Stay updated on industry trends, technologies, and best practices to ensure compliance with health and safety regulations and company policies.
• Ensure the field service team has the necessary tools and equipment while providing technical guidance and support.
• Experience & Competencies:
• Bachelors’ degree or a minimum of 10 years of related work experience is necessary.
• Proven management experience in the mechanical service industry and P&L responsibility for a business with a revenue of more than $5M annually is required.
• Leadership experience in the HVAC or plumbing service industry and facilities management trades is preferred.
• Proficiency in standard office applications such as MS Word, Excel, Outlook, and general software navigation
• Ability to quote HVAC repairs and replacements