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Are you a Field Service Engineer (Customer Support) who can provide field service engineering for after-sales customers and technical support for internal customers to ensure that products are maintained to meet internal and external customer requirements? Do you have experience of maintaining and fault finding complex electromechanical systems to support customers? Do you thrive when building and maintaining relationships with customers? Are you an energetic problem solver who can provide a technical resolution for complex service issues for our customers?
Do you enjoy global travel?
Spending time at customer sites installing products and keeping everything running smoothly
Providing support both remotely and on-site, doing maintenance, checking performance, hunting down faults, repairing issues, and fitting product upgrades
Training, mentoring, and coaching distributor service teams so they’re confident and capable
Keeping an eye on product performance and up‑time across all locations
Building solid relationships with customers and distributors, constantly gathering their feedback and priorities
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More from this employer
Abingdon, GBR
, GBR
Abingdon, GBR
Abingdon, GBR
Abingdon, GBR
Abingdon, GBR
Abingdon, GBR
Abingdon, GBR
Abingdon, GBR
Who we are looking for:
To succeed as a Field Service Engineer (Customer Support) , we do need you to have experience of:
Supporting the installation and technical support of products and systems, both on site and at customer facilities
Monitoring product performance and uptime , helping ensure systems run reliably in‑house and at end‑user locations
Proactively engaging with customers to understand issues and support effective, timely resolutions
Working closely with Production to support and continuously improve the build, test, and commissioning of new and existing products
Contributing to the ongoing development of the Technical Support function, helping it scale alongside company growth and evolving customer needs
Nice to have:
Collaborating with multi-disciplinary teams in a scale up arena
Working with optical systems including lasers and fibres; electronics; electro-mechanics would be an advantage
Handling systems with high voltages and LASERs safely
Software experience
Setting up network/ host user environment
Self-management: Able to work independently, setting priorities for own work based upon the company goals and targets
Teamwork: Engages with other members of the company to bring the best solutions to the problem. Recognise the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals
Impact and Influence: Establishes themselves as the knowledge centre in their own field
Ownership & Initiative: React and address both short- and medium-term issues and proactively takes action to solve them
Results Orientation: Focus on the company goal, avoid distraction, making timely decisions to achieve the target
Infinitesima is a privately owned company founded in 2001, as a spin-out of the University of Bristol, by CTO Professor Andrew Humphris. Our dynamic team of scientists and engineers is focussed on enabling the next generation of semiconductor devices through delivery of innovative products to customers around the world.
Our strength lies in the varied perspectives that come from different cultures, experiences, and identities. We believe that true innovation is fuelled by collaboration, locally and globally. We strive to foster an environment where everyone can contribute meaningfully and thrive. If you require adjustments to take part in the recruitment process, please let us know, we’ll do our best to support you.
Note to recruitment agencies: Infinitesima Ltd only works with approved agencies and does not accept unsolicited agency CVs. Please do not submit candidate details in response to this advert, or to any Infinitesima Ltd employees. Infinitesima Ltd is not responsible for any fees related to unsolicited CVs.
A note on how we run interviews: We use AI only to transcribe our interviews so we can focus fully on you instead of scribbling notes. The AI does not take part in any decision making at any stage. All hiring decisions are made by real humans based on the conversation we have with you.
Privately owned UK semiconductor metrology company supplying high-speed 3D measurement systems to chip manufacturers.
Visit company websiteJobs and hiring trendsGBP 36000-45000 yearly / year
Full-time
Mid
Hybrid
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