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LOCATION: The Field Service Engineer will work remotely out of the St.
Louis area and provide coverage for our surrounding install base.
The Field Service Engineer (FSE) provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment.
This role instructs customers in the operation and maintenance of the system and serves as company liaison with customer on administrative and technical matters for assigned projects.
The FSE will interpret customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
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Accuray develops, manufactures and sells radiation therapy and radiosurgery systems, including the CyberKnife and Radixact platforms, alongside treatment-planning and data-management software. Its technologies support precision cancer treatment in healthcare centers worldwide.
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