Install Base Manager - Midwest

The Installed Base Manager owns the commercial and clinical performance of Accuray’s installed base within an assigned region. This role is responsible for driving utilization, expanding software and application adoption, growing service and recurring revenue, and identifying trade‐up opportunities that feed the Capital sales pipeline.

Operating as the primary post‐install growth leader, the Installed Base Manager partners closely with Regional Sales Directors, Service, and Clinical Applications teams to maximize customer value, strengthen long‐term relationships, and ensure Accuray technologies are fully embedded and expanded within customer programs.

REPORTING TO/DEPARTMENT:

Reports to the Vice President of Sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Own the installed base performance across assigned accounts, serving as the primary commercial and clinical growth leader post‐installation

Drive treatment volumes, utilization, and program maturity across CyberKnife and Radixact systems

Expand treated indications, referral patterns, and program reach in partnership with customer clinical teams

Sell Synchrony, software upgrades, application packages, and feature enhancements into the installed base

Position new clinical capabilities to improve outcomes, efficiency, and customer ROI

Maintain accountability for software and upgrade revenue targets within the region

Grow service contract revenue, including renewals and multi‐year agreements

Partner with Service and Sales Operations on pricing strategy, renewals, and customer negotiations

Support consistent ARR expansion and high renewal rates across the installed base

Identify, qualify, and surface trade‐in / trade‐up opportunities

Partner with Regional Sales Directors to enable capital pull‐through from the installed base

Provide clinical, utilization, and lifecycle insights to strengthen capital deal strategies

Build and maintain strong relationships with physicians, physicists, administrators, and executive stakeholders

Lead customer business reviews focused on performance, utilization, growth opportunities, and roadmap alignment

Collaborate closely with Clinical Applications to ensure optimal adoption and customer success

REQUIRED QUALIFICATIONS:

Preferred or Desired:

Experience selling software, upgrades, or services within medical device or oncology environments

Hands‐on familiarity with CyberKnife, Radixact, and Accuray software platforms

Prior experience partnering with capital sales teams on upgrade and replacement strategies

Commercial experience managing renewals, pricing, and multi‐year agreements

Required:

Bachelor’s degree in Radiological Sciences (Radiation Therapy, Medical Physics, Dosimetry) or related clinical discipline

Proven experience working in Radiation Oncology or complex clinical healthcare environments

Demonstrated ability to grow revenue within an installed customer base

Strong understanding of clinical workflows, treatment utilization drivers, and program economics

Excellent communication and presentation skills across clinical and administrative audiences

Strong organizational, analytical, and opportunity‐management skills

Willingness to travel approximately 50%

To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

EEO Statement

At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.