Field Service Engineer

Location

• Mansfield and surrounding areas (Central East UK)
• Job Function: Technical Customer Support & Service Engineering
• The Opportunity
• Are you looking for an exciting challenge in a key support role within a team of experts across high-profile customer accounts where the work you do truly matters?
• We are seeking a Field Service Engineer to join our solution-focused team of Applications, Information Solutions, and Engineering Specialists covering the Central East region of the UK (Mansfield and surrounding areas) .
• In this role, you will provide comprehensive, whole-solution support for a diverse range of high-value medical diagnostic equipment. From installation, fault diagnosis, and preventative maintenance to customer training and technical troubleshooting, you will play a vital role in shaping the future of healthcare delivery across NHS, University, and private laboratory environments.

Key Responsibilities

• Empower Yourself: Take charge of providing technical support for complex electrical and mechanical medical diagnostic equipment, ensuring optimal performance, safety, and reliability.
• Deliver Impact: Perform fault diagnosis, routine repairs, preventative maintenance, and system installations, both on-site and via remote diagnostic support.
• Build Connections: Represent Roche Diagnostics with professionalism, empathy, and integrity, building trust-based relationships with key laboratory personnel and stakeholders.
• Make a Difference: Collaborate closely with multi-disciplinary teams in hospital and laboratory environments to enhance operational efficiency and improve patient care outcomes.
• Drive Proactive Solutions: Work as part of a close-knit, multi-disciplinary team offering proactive implementation, technical systems support, and analytical reviews alongside reactive troubleshooting.

Who You Are

Requirements & Qualifications

• Proven Experience: Qualified Engineer with a proven track record servicing high-value capital equipment.
• Education: Equivalent qualification to HNC/HND level or above in Electrical, Mechanical, or Systems Engineering is highly desirable.
• Customer Focus: A confident, customer-centric mindset with the ability to navigate complex matrix environments and build productive relationships.
• Collaboration: Strong capability to work effectively within a multi-disciplinary team (Applications, IT, and Engineering) to deliver a seamless service solution.
• Flexibility: Willingness and capability to work within a 7-day support model to meet customer and patient needs across the region.

What We Offer

• Unlock Your Potential: A highly competitive salary and comprehensive benefits package, coupled with clear opportunities for career progression.
• Invest in Yourself: Access to Roche’s world-renowned product training programs, continuous professional development, and expert mentoring.
• Join the Journey: Be part of a pioneering global organization dedicated to delivering innovative diagnostic solutions that make a tangible impact on human health.
• At Roche, we believe in the power of diversity, inclusion, and equal opportunity. We encourage applications from all qualified individuals regardless of background.

Who we are