Field Service Engineer - London

About Selecta

Responsibilities

• To diagnose and repair faults on a complete range of Vending Equipment
• To ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.
• Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
• To ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
• To attend various Training Courses to assist you to maintain the highest standard of workmanship.
• Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate.
• Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.
• Maintain your company vehicle in a road worthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.
• Working a 1 in 4 weekend shift rota

Requirements

• Ability form and maintain a close working relationship with colleagues and clients with a view to providing the best possible service to our clients.