Field Service Engineer_KSA

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• Ensure the operational efficiency of filling machine lines at customer sites by performing service and maintenance duties while considering commercial conditions.
• Troubleshoot technical issues, provide support, and optimize machinery performance to minimize downtime and maximize productivity.
• Demonstrate comprehensive knowledge of pneumatics, hydraulics, mechanics, electromechanics, automation, instrumentation, and controls.
• Perform inspections, repairs, preventive maintenance, and troubleshooting at customer sites.
• Prepare technical reports, document customer complaints, and escalate issues to the appropriate department.
• Provide technical support and guidance to customer staff to ensure smooth operations.
• Order and manage spare parts requirements in alignment with customer approvals.
• Implement necessary modifications and upgrades to ensure equipment efficiency.
• Assist in the installation and commissioning of filling lines as needed.
• Ensure adherence to safety protocols and quality standards during all service activities.
• Maintain strong communication with customers to understand their needs and provide proactive technical support.
• Prepare detailed visit and troubleshooting reports, including Standard Operating Procedures (SOPs).
• Conduct Root Cause Analysis (RCA) to resolve recurring issues and improve service delivery.

Key competencies and expertise

• Full understanding of job-related technical activities and procedures
• Strong problem-solving skills, utilizing multiple sources of information for evaluation
• Ability to impact quality and efficiency by ensuring high standards in service execution
• Technical expertise in aseptic technology, preferably in automation, with a general mechanical and electrical background in food filling machines and packaging lines
• Strong technical reporting skills, with the ability to create detailed troubleshooting reports and SOPs
• Proficient in using service apps for data collection and maintaining accurate records.
• Education: Bachelor’s Degree in a Technical Discipline, preferably in Mechatronics, Automation, or Electrical Engineering.
• Skills: Advanced proficiency in English (Arabic is an advantage), strong IT and diagnostic skills relevant to machinery operation and maintenance, high-level technical reporting skills, including visit and troubleshooting reports, ability to utilize service apps for data collection