Field Service Engineer_KSA

Role overview

Key responsibilities

• Service and maintain filling machine lines at customer sites while considering commercial conditions.
• Troubleshoot technical issues and optimize machinery performance to reduce downtime and improve productivity.
• Perform inspections, repairs, preventive maintenance, and troubleshooting at customer sites.
• Prepare technical reports, document customer complaints, and escalate issues appropriately.
• Provide technical support and guidance to customer staff.
• Order and manage spare parts with customer approval.
• Implement modifications and upgrades to improve equipment efficiency.
• Assist with installation and commissioning of filling lines.
• Follow safety protocols and quality standards during service activities.
• Prepare visit and troubleshooting reports, including SOPs.
• Conduct Root Cause Analysis for recurring issues.

Education and experience

• Bachelor’s degree in a technical discipline is required, preferably in Mechatronics, Automation, or Electrical Engineering.
• Three to five years of hands-on vocational experience in technical service roles is required.
• Proven field service experience with extensive customer interaction is required.
• Five to six years of experience in the aseptic industry and/or food sector is preferred.
• Three to five years of leadership experience in technical field operations is preferred.

Skills and expertise

• Strong knowledge of pneumatics, hydraulics, mechanics, electromechanics, automation, instrumentation, and controls.
• Technical expertise in aseptic technology is preferred, with a mechanical and electrical background in food filling machines and packaging lines.
• Strong problem-solving skills and the ability to evaluate information from multiple sources.
• High-level technical reporting skills, including troubleshooting reports and SOPs.
• Proficiency with service apps for data collection and accurate recordkeeping.
• Advanced English proficiency is required; Arabic is an advantage.

Work setting

• The role is primarily performed at customer sites and includes field service activities.
• The employer states that employees may partially work from home.

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