Field Service Engineer II

Coordinates product improvement and failures to Manufacturing and Product Development Department s .

Conducts analysis of service failures from the field and compiles into compre he nsiv e report s.

Plans, coordinates and prepares technical reports as required.

Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities

Ensur es standards for ISO 13485 certification are met.

Recommends measures to improve instrument quality and performance .

Other Skills

En sures that all S ervice D epartment areas are in a safe, orderly, clean and functional condition.

Suggests improvement in d epartmental work processes and procedures.

Attends technical meetings and seminars when requested by Manager.

Maintains good communications both inside and outside of the Company.

Performs special projects and other miscellaneous duties.

Education

Bachelor’s degree (B.S.) in an Engineering d iscipline, Engineering Technol ogy or equivalent education and /or experience .

Additional course work in instrument component repair and testing a plus.

Experience & Minimum Qualifications

3 -5 years of previous work experience in the repair of electro-mechanical and electronic devices.

Ability to travel domestically and internationally approximately 75% of time. Travel will include week-ends or all 7 days. Travel notification may be less than 24 hours.

Ability to work weekends and nights as customer requirements dictate.

Ability to maintain good customer relationships is critical to this job. Ability to interact face-to-face with customer. Will have direct customer contact under st ressful conditions.

Ability to troubleshoot, align and repair: solenoids, valves, motors, belt drives, film pinch rollers, conveyors, catches, air pumps, vacuum and pressure pneumatic systems, heaters, circuit boards, etc.

Ability to apply common sense t o carry out instructions in written, diagram and verbal forms.

Ability to comply with FDA Good Manufacturing Practices (GMP).

Ability to analyze schematics. Ability to write service reports, trip reports, instructions and technical write-ups.

Ability to e ffectively explain technical information and answer questions from supervisors or managers.

Ability to use a Personal Computer and software applications such as word processing, spreadsheet s , database s , etc.

Ability to use typical office equipment such as copiers, fax machines, calculator s , etc.

Ability to meet project deadlines and work within a budget.

Physical Requirements & Working Environment

Ability to work safely with chemicals, electronics, mechanisms, razor cutters, biohazards, glass, hand tools and power tools.

Ability to work safely with hazardous chemicals such as xylene, alcohol, formalin, acetone, bleach, and other chemicals.

Ability to work safely and according to departmental procedures when working with hot or hazardous equipment or mater ials such as rotary valves, soldering irons, heat guns, welding torch and molten paraffin.

Physical Requirements & Working Environment (c ont inue d )

Ability to work safely with cryobars and cold mic rotomes.

Works with extremely sharp bio-hazardous microtome cutting blades.

Ability to frequently lift and move equipment that may weigh up to 50 pounds.

Ability to work safely and proficiently in a repair shop with multimeter s , clamp meter s , tachometer s , electrical safety tester s , oscilloscope s , hand tools, drills, bench grinders , etc.

Ability to communicate technical advice in person, by phone, by computer and in writing.

Ability to travel to other locations both within and outside of the local region. M ust have a valid driver's license and with good driving record.

"Sakura Finetek USA, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”