As part of an installation team participate in the Installation and evaluations of immunohistochemistry (IHC) Instrumentation that are evaluated and/or sold in hospitals and commercial or research facilities
Conduct comprehensive onsite evaluations of antibodies and probes.
Provides on-site operator training and support.
Responsible for addressing application, instrument and training issues in the field that can be complex in nature.
Instruct customers in Advanced Operator Training.
Performs all follow-up training and technical support for new and existing customers.
Build a comprehensive understanding of new product offerings and their applications in a diagnostics immunohistopathology environment
Participates in industry forums and product sales demonstrations.
Quickly responds to customer inquiries and requests regarding products, questions and technical and applications problems.
Conducts research to obtain support information if necessary. Proposes alternative solutions to customers for a variety of issues.
Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers.
Maintains a high level of customer satisfaction.
Conducts all duties with the highest level of professionalism.
Completes special projects as assigned.
On a regular basis, communicates with both internal and external Company personnel and affiliated personnel providing important information regarding company products.
Creates documentation system on spreadsheet and database software to improve department productivity and overall efficiency.
Manages multiple priorities.
Reviews and edits operator manual for all models of laboratory equipment sold by the Company.
Attends and participates in group meetings, task force groups, etc., as needed.
Plans, coordinates and prepares reports, surveys, research information and any special requests made by senior management.
Provides specialized product training related to Immunohistopathology and continual information/guidance to other staff members.
Participates in Sales (new hire) training of Sakura’s Immunohistoproducts. Prepares hand-out material and formal product presentations along with practical exercises.
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Five or more years of immunohistochemistry and histology laboratory experience or equivalent in a clinical, industrial or research environment.
Knowledge and understanding of specialized histology such as immunohistochemistry and the company’s products and/or services.
Demonstrates advanced knowledge and proficiency on one or more products.
Strong customer satisfaction skills.
Ability to write daily reports, business correspondence and sales reports according to specified timelines.
Ability to effectively present information and respond to questions from groups of managers, customers, etc.
Ability to get along well with diverse personalities. Must be tactful, mature and flexible.
Fluency with a variety of word processing and spreadsheet software packages used on personal computers.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Excellent written and verbal communication skills. Ability to present ideas in a clear and concise manner.
Must possess computer proficiency.
This position requires the employee to frequently sit. In addition, the employee is occasionally required to stand, walk, use hands and fingers and reach with hands and arms.
Ability to read and analyze hard written copy and information on a computer screen.
Ability to successfully respond to multiple work pressures.
May be required to travel for business related activities to other locations both within and outside of the local region 75% of the time.
Ability to communicate verbally and in writing to individuals and groups.
Ability to communicate verbally in person and using a phone.
Ability to listen, understand, interpret and solve problems.
About Sakura Finetek USA, Inc.
Parent group profile
Sakura Finetek
Medical Devices700 employeesFounded 1871
Develops automated laboratory instruments and reagents for pathology labs.
