Field Quality Engineer

Support preparation and follow-up activities for customer audits.

Track corrective and preventive actions resulting from audit findings.

Provide status updates to management on open risks and action progress.

Ensure alignment between field performance trends and site-level quality improvements.

Consolidate and validate field quality data and customer claims from multiple manufacturing sites.

Monitor key performance indicators (KPIs) and identify recurring failure trends.

Prepare structured monthly and quarterly field quality reports for management review.

Support leadership with data-driven insights to prioritize risk mitigation actions.

Analyze warranty and field claim data to identify systemic failure patterns.

Support Cost of Quality (CoQ) tracking related to field performance.

Coordinate with plant teams to initiate corrective actions based on field trends.

Track effectiveness of implemented actions and support continuous improvement efforts.

Collaborate with sales and key account teams to deliver B2B-focused claim analytics and Cost of Quality insights, enabling proactive risk management and data-driven customer negotiations.

Support cross-functional investigation of significant field incidents, including Product Liability cases and fire-related events.

Coordinate on-site investigations as required (domestic and international travel up to 20–30%).

Facilitate structured root cause analysis (8D, RCA, FMEA) with plant and engineering teams.

Ensure proper documentation, escalation, and follow-up of containment and corrective actions.

Support legal and external communication processes as needed.

Bachelor’s degree in engineering or related technical field.