Field Engineer

This is a great opportunity for an IT support professional to continue developing their technical expertise in a varied field support role. You will work with customers, technical teams and stakeholders to support critical public services, contribute to project delivery and help improve service quality and operational efficiency.

We are looking for someone who enjoys solving technical problems, working with customers and contributing to a supportive team environment. You do not need to meet every desirable criterion to apply; if you meet most of the essential requirements and are keen to develop, we would welcome your application.

Experience working in an IT support, field support, managed service or customer service environment.

Experience supporting and troubleshooting laptop, desktop, tablet or mobile device hardware.

Strong communication, listening and customer service skills, with the ability to explain technical information clearly.

Working knowledge of Windows 11, Microsoft 365 and end-user support tools, with the ability to diagnose and resolve common technical issues.

Good organisational, time management and prioritisation skills, including the ability to manage workload and meet agreed deadlines.

Strong problem-solving skills, attention to detail and the ability to make effective decisions in a busy, fast-paced environment.

A flexible, adaptable and customer-focused approach, with a commitment to continuous improvement.

Experience with Active Directory, Microsoft Intune, Azure Cloud Services or identity and device management.

Awareness of IT security technologies such as endpoint protection, antivirus tools, vulnerability management or cyber security controls.

Experience supporting public sector customers or working in a partnership-based service environment.

Experience sharing knowledge, mentoring colleagues or maintaining technical documentation.

This role offers a varied mix of technical challenges within a culture that supports learning, development and continuous improvement.

Benefits include:

Enhanced Pension Scheme

Life Assurance

Access to exclusive discounts and offers through the company’s “Perks at Work” scheme

25 days annual leave, with the option to buy more

To apply, please submit your CV.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk, but please note that this means we will no longer consider you for the role you have applied for.

We use a consistent recruitment process for all roles to help us attract and assess talent fairly.

If you need any reasonable adjustments during the recruitment process, please let us know so we can support you.

Agilisys is committed to building an inclusive workplace where different perspectives, backgrounds, identities and experiences are valued. We welcome applications from all candidates and are committed to treating everyone fairly throughout the recruitment process, regardless of any legally protected characteristic.