indeed
FEMALE RESTAURANT HOSTESS
AL SHURFA BAY RESTAURANT CAFE LLC
Abu Dhabi, UAE
Full Time
Entry
Onsite
AED 5,000/month / month
1 months ago
Customer ServiceReservation ManagementCommunicationOrganizational SkillsMultitaskingMicrosoft Office Suite
Free
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Customer ServiceReservation ManagementCommunication
About the Role
We are seeking a Restaurant Hostess to be the first point of contact for guests at our 5-star restaurant. The role involves greeting guests, managing reservations, seating guests, and providing overall support to ensure a smooth dining experience.
Key Skills for This Role
Customer ServiceReservation ManagementCommunicationOrganizational SkillsMultitaskingMicrosoft Office Suite
Responsibilities
- Welcome guests warmly as they arrive at the restaurant
- Verify reservations and guide guests to their assigned tables
- Manage the seating plan and ensure a balanced flow of guests to ensure service efficiency
- Handle reservations via phone, email, and online booking systems
- Confirm reservations and respond to inquiries regarding dining options, special requests, and other concerns
- Provide excellent customer service and address any guest concerns or complaints promptly and professionally
- Build rapport with regular guests and VIPs, remembering their preferences and special requests
- Communicate effectively with restaurant staff to ensure smooth operations
- Monitor the dining area to anticipate and respond to guest needs and ensure tables are turned over efficiently
- Ensure the hostess station and entrance are clean, organized, and visually appealing
- Assist with planning and coordination of special events, promotions, and private parties
- Maintain accurate records of reservations and guest preferences
Requirements
- Previous experience as a hostess or in a customer service role, preferably in a high end or fine dining establishment
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in reservation management software and Microsoft Office Suite
- Ability to remain calm and professional in a fast paced environment
- Good physical stamina and the ability to stand for extended periods
- Proficient both in English & Arabic languages
Full Job Posting
Job Summary
- The Restaurant Hostess is the first point of contact for guests at our 5 star restaurant.
- This role is essential in ensuring a positive and welcoming experience for all guests from the moment they arrive until they leave.
- The hostess is responsible for greeting guests, managing reservations, seating guests, and providing overall support to the restaurant team to ensure the smooth operation of the dining area.
Key Responsibilities
- Welcome guests warmly as they arrive at the restaurant.
- Verify reservations and guide guests to their assigned tables.
- Manage the seating plan and ensure a balanced flow of guests to ensure service efficiency.
- Handle reservations via phone, email, and online booking systems.
- Confirm reservations and respond to any inquiries regarding dining options, special requests, and other concerns.
- Maintain an organized reservation book or system.
- Provide excellent customer service and address any guest concerns or complaints promptly and professionally.
- Build rapport with regular guests and VIPs, remembering their preferences and special requests.
- Communicate effectively with the restaurant staff, including servers, kitchen staff, and management, to ensure smooth operations.
- Monitor the dining area to anticipate and respond to guest needs and ensure tables are turned over efficiently.
- Ensure the hostess station and entrance are clean, organized, and visually appealing.
- Monitor the dining area to maintain a tidy and pleasant environment for guests.
Qualifications
- Previous experience as a hostess or in a customer service role, preferably in a high end or fine dining establishment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in reservation management software and Microsoft Office Suite.
- Ability to remain calm and professional in a fast paced environment.
- Good physical stamina and the ability to stand for extended periods.
- Proficient both in English & Arabic languages.
Additional Information
- Candidates must be available for immediate hiring.
- Arabic Syrian & Lebanese is an advantage in this position.
Pay
- From AED5,000.00 per month
Work Location
- In person
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