FEMALE Customer Service/Receptionist
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Key skills for this role
About the Role
Rosmetic seeks a professional Customer Service/Receptionist for its premium aesthetic clinic in Dubai. The role involves handling inbound/outbound calls, scheduling appointments, and maintaining patient records.
Key Skills for This Role
Responsibilities
- Handle inbound calls to book, confirm, and reschedule patient appointments
- Respond to patient inquiries regarding treatments, services, pricing, and clinic policies
- Conduct outbound calls for appointment reminders, follow ups, and client re engagement
- Professionally promote current services, treatment packages, and limited time offers
- Accurately update and maintain patient records within the CRM system
- Coordinate closely with front desk staff, nurses, and doctors to ensure smooth patient flow
- Maintain strict patient confidentiality and detailed call documentation
Requirements
- Minimum 1 year of call center or customer service experience
- Excellent spoken English
- Friendly, empathetic, and patient centered communication style
- Strong organizational skills and attention to detail
- Ability to multitask in a fast paced environment
- Professional phone etiquette and sales confidence
Full Job Posting
Overview
- We are seeking a professional, confident, and patient focused Customer Service/Receptionist to join our premium aesthetic clinic in Dubai.
Key Responsibilities
- Handle inbound calls to book, confirm, and reschedule patient appointments
- Respond to patient inquiries regarding treatments, services, pricing, and clinic policies
- Conduct outbound calls for appointment reminders, follow ups, and client re engagement
- Professionally promote current services, treatment packages, and limited time offers
- Accurately update and maintain patient records within the CRM system
- Coordinate closely with front desk staff, nurses, and doctors to ensure smooth patient flow
- Maintain strict patient confidentiality and detailed call documentation
Requirements
- Minimum 1 year of call center or customer service experience
- Excellent spoken English (additional languages are a plus)
- Friendly, empathetic, and patient centered communication style
- Strong organizational skills and attention to detail
- Ability to multitask in a fast paced, client focused environment
- Professional phone etiquette and sales confidence
What We Offer
- Opportunity to work in a premium medical aesthetics environment
- Supportive and professional team culture
- Growth and career development opportunities within the clinic
- Competitive salary package
Job Types
- Full time, Permanent
Work Location
- In person
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