FCM - Technical Product Specialist - Toronto, ON
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Key skills for this role
About the Role
FCM seeks a Technical Product Specialist to lead end-to-end delivery of booking tool functionality across the Americas. You will create user stories, conduct product testing, collaborate with global teams, and support deployment and change management.
Key Skills for This Role
Responsibilities
- Create and manage User Stories and business requirements for platform enhancements
- Conduct end to end product review and testing to ensure solutions are fit for purpose across Americas markets
- Collaborate with local teams (US, Canada, Mexico) to capture market specific requirements
- Partner with Global Product Owners and development teams to prioritize work and allocate resources
- Support deployment, launch planning, and change management activities
- Deliver training and communication to support successful product adoption
- Track and communicate progress, risks, and delivery updates to senior stakeholders
- Share release notes tailored to the Americas, highlighting impactful changes
- Manage multiple workstreams and stakeholder expectations across regions
Requirements
- Product management experience
- Experience within FCM Americas business
- GDS experience, specifically Sabre
- Ability to write detailed requirements and user stories
- Experience in end to end product testing and delivery
- Strong stakeholder management and communication skills
- Ability to manage multiple priorities and workstreams
- Strategic thinking and proactive problem solving skills
Full Job Posting
About The Opportunity
- Step into a high impact role at the center of FCM’s platform evolution across the Americas.
- As a Technical Product Specialist, you’ll lead the end to end delivery of booking tool functionality, partnering with global teams to shape solutions that drive adoption and customer success.
Key Responsibilities
- Create and manage User Stories and business requirements for platform enhancements.
- Conduct end to end product review and testing to ensure solutions are fit for purpose across Americas markets.
- Collaborate with local teams (US, Canada, Mexico) to capture market specific requirements.
- Partner with Global Product Owners and development teams to prioritize work and allocate resources.
- Support deployment, launch planning, and change management activities.
- Deliver training and communication to support successful product adoption.
- Track and communicate progress, risks, and delivery updates to senior stakeholders.
- Share release notes tailored to the Americas, highlighting impactful changes.
- Manage multiple workstreams and stakeholder expectations across regions.
Experience & Qualifications
- Product management experience.
- Experience within FCM Americas business.
- GDS experience, specifically Sabre.
- Ability to write detailed requirements and user stories.
- Experience in end to end product testing and delivery.
- Strong stakeholder management and communication skills.
- Ability to manage multiple priorities and workstreams.
- Strategic thinking and proactive problem solving skills.
- Senior level experience (preferred).
Work Perks! What’s in it for you
- Generous paid time off policy.
- Travel perks/discounts.
- Health & Wellness Programs and Employee Financial Wellness Services.
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care.
- Insurance including life, AD&D, critical illness, long term disability.
- Employee Assistance Program.
- RRSP/RPP with matching.
- Tuition Reimbursement Program.
- Employee Share Plan.
- Global career opportunities.
Salary
- Annual salary of CAD 89,000 CAD 104,000.
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