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FCM - Junior Automation Analyst - Remote, US
FCM Travel
Remote, USA
Full-time
Entry · 2+ years experience
Remote
USD 68000-75000 yearly / year
Discovered 1 weeks ago
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Junior Automation Analyst
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
To learn more about FCM please click HERE
Key Responsibilities
- Gather detailed information on new development requests and reported issues, triaging to appropriate teams
- Review and resolve internal automation platform issues via ticketing systems
- Apply prioritization frameworks to ensure critical requests are addressed efficiently
- Maintain clear communication between stakeholders and developers throughout issue resolution
- Update and maintain technical documentation based on support activity
- Perform accurate list and database updates with strong attention to detail
- Stay current on automation tools and evolving travel technology capabilities
- Ensure service agreements are upheld to drive client satisfaction and retention
- Test code in development and staging environments prior to operational handoff
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
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