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Business Analyst - UK, South Africa or India

FCM Travel
Mumbai, IND
Full-time
Entry · 2+ years experience
Hybrid
Discovered 2 days ago
SmartsheetLucidchartJIRAConfluenceBPMNUML
Free

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Business Analyst – M&E 2030 Transformation Portfolio

  • Conduct situation investigations, stakeholder interviews, surveys, and root cause analysis to identify business problems and opportunities.
  • Gather, analyse, and document business requirements for new or enhanced systems and processes.
  • Facilitate workshops and engage stakeholders across regions, cultures, and time zones.
  • Support feasibility assessments, business case development, cost-benefit analysis, and ROI modelling.
  • Analyse and optimise business processes using BPMN, UML, Value Stream Mapping, and Lean methodologies.
  • Develop user stories, use cases, functional specifications, and supporting documentation.
  • Support User Acceptance Testing (UAT), including test script development, coordination, and validation activities.
  • Contribute to change management, training, stakeholder communications, and adoption activities.
  • Work across multiple transformation initiatives and portfolio pillars as priorities evolve.
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
  • Minimum 2 years' experience as a Business Analyst or in a similar process or requirements-focused role.
  • Experience within Corporate Travel, Meetings, Incentives, Conferences and Exhibitions (MICE) environments strongly preferred.
  • Demonstrated experience across the BA lifecycle, including problem analysis, process mapping, requirements definition, and business case development.
  • Experience working in global or matrixed organisations.
  • Hands-on experience with tools such as Smartsheet, Visio, Lucidchart, JIRA, Confluence, or equivalent
  • Experience supporting UAT, change initiatives, and training deployment.
  • Experience facilitating workshops and stakeholder engagement activities.
  • Business Analysis certification (BCS, IIBA, or equivalent) highly desirable.
  • Exposure to Agile, Lean, and Change Management methodologies highly desirable.

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