Factory Operating System (FOS) Support Technician

You'll be the go-to support resource for our Factory Operating System (FOS), keeping the production floor running smoothly. This is hands-on work: you'll troubleshoot software, devices, and workflows, support operators and engineers, and make sure system issues never slow down production. You'll spend your shift on the floor, close to the action.

Provide first-line technical support for tablets, scanners, projectors, monitors, and FOS software across Production and Engineering

Troubleshoot FOS software, device, configuration, and workflow issues, finding root cause and resolving or escalating based on production impact

Keep a regular presence on the production floor to spot issues early and support effective use of FOS

Manage FOS user accounts, permissions, and onboarding/offboarding, and help maintain mobile device management (MDM) tools

Support operators and supervisors with FOS workflows, provide basic training, and help test and validate fixes and new features

Have 1-2 years of technical support, IT support, application support, or manufacturing systems support experience

Bring strong troubleshooting and problem-solving skills, with the ability to dig past the initial report to the right next step

Can communicate clearly with operators, supervisors, engineers, and developers, both technical and non-technical

Have strong attention to detail and can clearly document issues, steps taken, and follow-ups

Can prioritize multiple issues based on production impact and work on your own during 2nd shift

Bring exposure to MDM systems, production-floor hardware like tablets and scanners, Jira/Confluence, or basic networking (a plus)

Want to read the full job description? FOS Support Technician JD

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Robust health, dental, and vision coverage that starts on day 1

401(k) with 4% match, vests immediately after a 90-day waiting period

Flexible PTO that grows over time

10 paid holidays, including 2 floating holidays

Monthly team events

Shift differential of $0.50/hr for 2nd shift

Overtime eligibility

Click here to view our full benefits overview.

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At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.

We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.

We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.