Facility Program Assistant - Climbing Wall - Casual

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton.

With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease.

Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government:

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees.

It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

This position provides support to the Climbing area by monitoring patrons, providing customer service, set up and take down of equipment and performing general cleaning tasks.

• Support recreation programs and events by: Assisting participants, staff, and instructors, Setting up and taking down equipment and spaces, Ensuring supplies and equipment are available and used safely, Maintaining basic knowledge of assigned programs, Sharing participant feedback with appropriate staff
• Provide excellent customer service by: Greeting and assisting patrons in a friendly, professional manner, Answering questions and addressing concerns, Verifying registrations, memberships, and wristbands, Following customer service standards and principles
• Maintain a safe, secure, and welcoming facility by: Monitoring assigned areas and patron activity, Managing traffic flow in public spaces, Participating in emergency response procedures, Identifying and addressing unsafe conditions
• Support facility cleanliness and upkeep by: Performing general housekeeping and light maintenance tasks, Storing equipment properly, Reporting maintenance or safety issues to the appropriate staff
• Follow health and safety requirements by: Complying with organizational health and safety policies, Participating in required training, inspections, and incident reporting
• Perform other related duties as assigned by a supervisor

As our preferred candidate, you will have:

• Grade 10 or equivalent.
• Exceptional customer service skills.
• Demonstrated high level of verbal, written, and listening skills.

• Commitment to the City’s Cornerstone Values.
• Climbing experience would be considered an asset

$22.22 to $23.53 per hour.

Hours of Work:

Hours of work as scheduled, with no minimum guarantee.

Availability required for weekends, evenings, weekdays, early mornings and potential split shifts as business needs are required.

More than one position will be filled form this posting.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments.

Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application.

Only those selected for an interview will be contacted.