Customer Service Representative 1

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton.

With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease.

Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government:

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees.

It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately.

The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services.

This position monitors the security of the area to ensure the health & safety of patrons and staff is maintained.

• Communication & Customer Service - Deliver high-quality, professional, and respectful customer service to the public in person, by phone, and electronically. Serve as a knowledgeable resource for programs, services, admissions, facility bookings, special events, passes, and retail items. Respond to customer inquiries effectively and escalate issues to supervisors as required. Ensure compliance with all corporate and departmental policies and procedures. Assist with facility operations support such as crowd control, room signage, facility use reporting, and information displays. Maintain and restock customer-facing informational materials (brochures, bulletin boards, digital displays). Support smooth front-desk operations during peak times, special events, or emergencies.
• Financial Support - Receive, process, and track payments for admissions, registrations, facility rentals, passes, and retail sales. Accurately process transactions using recreation and point-of-sale software. Apply appropriate fees and charges for facility access and services. Balance daily cash, prepare bank deposits, and reconcile discrepancies. Maintain vending machine floats and troubleshoot related issues. Monitor and manage inventoried items such as merchandise, tokens, and wristbands. Ensure all financial activities comply with established procedures and reporting requirements.
• Safety & Risk Management - Follow and support all health, safety, and emergency response policies and procedures. Participate in safety meetings, inspections, drills, and hazard assessments. Monitor patron behavior and address safety or security concerns, escalating serious issues as needed. Assist with incident reporting and follow-up under supervisor direction. Control facility access through key and fob management. Actively contribute to the organization’s health and safety initiatives in accordance with legislation and best practices.
• Administrative Support - Provide general office support including data entry, record keeping, document processing, and mail distribution. Track and maintain office supplies and area documentation. Compile and input facility statistics and program usage data. Maintain organized digital and paper filing systems. Keep the front desk area clean, organized, and functional. Perform other related duties as assigned.

As our preferred candidate, you will have:

• Completion of Grade 12 or equivalent.
• Two (2) years of customer service experience with regular cash handling in a busy environment.
• Personify The City’s Values and RISE Principles (Respect, Integrity, Service and Excellence).
• Proficiency for computer-based systems and software (i.e. point of sale (POS) system, recreation booking software, MS Office (Word, Excel, PowerPoint, Outlook, and Publisher))
• Ability to work irregular hours that meet the needs of the business is required; flexible and/or consistent scheduling may be available.
• Exceptional Customer Service skills and possess the skills to thrive within a team environment
• Ability to handle difficult situations and customers
• Effectively manage and prioritize a high volume of tasks within a busy environment.
• Demonstrated high level of verbal, written and listening skills
• Must be able to stand for long periods. Must be able to lift 25 pounds regularly.

$30.84 to $32.47 per hour

Hours of Work:

30 hours weekly as scheduled.

Shifts will include a mix of early mornings, evenings, weekdays and weekends based on facility requirements.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments.

Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application.

Only those selected for an interview will be contacted.