Facilitator (Community Centre)

Responsibilities

• Community Centre Leadership and Programs, Services and Neighbourhood development:
• Provides leadership and coordination to community centre staff, related to the day-to-day operations of the centre.
• Facilitates the planning, coordination and implementation of direct and indirect programs, partnership programs, services and special events to maximize the use of the centre, its property and other spaces in the surrounding neighbourhood.
• Contributes to strategic initiatives at the community centre and in the neighbourhoods served by the centre, engaging with internal staff, community stakeholders and developing partnerships when appropriate.
• Community Centre Operations:
• Responsible and accountable for the effective day-to-day operations of the community centres they operate out of.
• Leads the community centre staff team's day-to-day operational work, ensuring a consistent level of quality customer service.
• Ensures a consistent level of care and maintenance of the facility is upheld, identifying with the appropriate corporate staff: facility maintenance needs, security needs, outdoor grounds maintenance needs, etc.
• Monitors and addresses customer issues and address patron behavior issues when required.
• Acts as the primary emergency contact during business hours. Coordination of Staff and Team Development:
• Works closely with the Community Centre Supervisor to provide leadership to all staff at the centre using a collaborative approach.
• Monitors staff performance and report any issues to the Community Centre Supervisor for resolution.
• Performs other related duties as assigned.

Education

Experience

Additional Requirements

• Valid First Aid Certificate and CPR C/AED or willing to obtain within 3 months.
• Provide a satisfactory Vulnerable Sector Check at your own expense as a condition of employment.
• Access to reliable transportation for the full duration of employment to travel to various programs and service locations.

Knowledge, Skills, and Abilities

• Possess excellent interpersonal, communication, analytical, conflict mediation skills and problem-solving skills.
• Ability to facilitate multiple groups/people towards a common goal.
• Strong communication and leadership skills to build, nurture and maintain relationships with stakeholders both internally and externally.
• Able to coordinate community centre staff and volunteer groups.
• Knowledge in working through and supporting a strategic process with community stakeholders that identifies/develops community priorities, sets a strategic direction, and develops a plan which considers the community, their assets and needs.
• Proficient in MS Outlook, Word, Excel, and the Internet.
• Be able to work flexible hours to meet the needs of the Centre and the community they serve.
• Reliable with a good attitude and employment record.