F&I Manager

Key Responsibilities

• Present financing, leasing, warranty, insurance, and protection product options to customers.
• Secure financing approvals through lender and financial institution partnerships.
• Structure and finalize vehicle transactions while maximizing profitability and customer satisfaction.
• Ensure all documentation is completed accurately and in compliance with OMVIC, lender, and dealership requirements.
• Clearly explain finance contracts, terms, product benefits, and ownership options to customers.
• Collaborate closely with the Sales Team to support a smooth and efficient vehicle delivery process.
• Build and maintain strong relationships with customers, lenders, and business partners.
• Maintain a thorough understanding of manufacturer programs, lender guidelines, and industry regulations.
• Achieve and exceed performance objectives related to product penetration, profitability, and customer satisfaction.
• Uphold the highest standards of professionalism, integrity, and customer care.

Qualifications

• Previous experience as an Automotive Finance & Insurance Manager is required.
• OMVIC Certification required.
• Strong knowledge of automotive financing, leasing, warranties, and protection products.
• Proven ability to build value, close opportunities, and achieve performance targets.
• Excellent communication, presentation, negotiation, and customer service skills.
• Strong attention to detail and commitment to compliance.
• Self-motivated with exceptional organizational and time-management abilities.
• Ability to work effectively in a fast-paced team environment.
• Valid Ontario Driver's License with a clean driving record.

Why Work for Pfaff?