F&B Operation Manager
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Key skills for this role
About the Role
Key Responsibilities 1. Operations Management Oversee daily operations of restaurants, bars, and catering services Ensure smooth service flow and adherence to company standards Monitor food quality, presentation, and service efficiency 2.
Key Skills for This Role
Full Job Posting
1. Operations Management
- Oversee daily operations of restaurants, bars, and catering services
- Ensure smooth service flow and adherence to company standards
- Monitor food quality, presentation, and service efficiency
2. Staff Management
- Recruit, train, and supervise F&B staff
- Schedule shifts and manage labor costs
- Conduct performance evaluations and provide coaching
3. Financial Management
- Develop and manage budgets
- Monitor sales, costs, and profitability (P&L)
- Control expenses including food cost, labor, and wastage
- Analyze financial reports and implement improvements
4. Customer Experience
- Ensure excellent guest service and handle complaints professionally
- Maintain high levels of customer satisfaction
- Implement service improvement initiatives
5. Inventory & Supply Chain
- Manage inventory levels and stock control
- Coordinate with suppliers and negotiate contracts
- Ensure proper storage and minimize waste
6. Compliance & Safety
- Ensure compliance with health, safety, and hygiene regulations
- Maintain food safety standards (e.g., HACCP)
- Conduct regular inspections and audits
7. Strategy & Growth
- Develop promotional activities and marketing strategies
- Identify opportunities to increase revenue
- Introduce new menus and concepts
Education
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
Experience
- 5+ years in F&B operations, with at least 2 years in a managerial role
Skills
- Strong leadership and team management
- Financial and analytical skills
- Excellent communication and interpersonal skills
- Problem-solving and decision-making ability
- Knowledge of F&B trends and customer service standards
• Leadership & Team Building
- Customer Focus
- Financial Acumen
- Operational Excellence
- Attention to Detail
- Time Management
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