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F&B Host / Hostess

Meem Co. For Hotel Management and Operations
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 2 weeks ago
Free

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Key Responsibilities

  • Welcome guests warmly upon arrival and provide a positive first impression of the restaurant.
  • Manage reservations, waitlists, and seating arrangements efficiently and accurately.
  • Escort guests to their tables and provide menus while ensuring comfort and satisfaction.
  • Maintain an organized reservation system and update guest information as required.
  • Coordinate with restaurant management and service teams to optimize table allocation and guest flow.
  • Handle guest inquiries, special requests, and complaints professionally and promptly.
  • Monitor restaurant occupancy and waiting times, communicating updates to guests when necessary.
  • Ensure the reception and waiting areas remain clean, organized, and presentable at all times.
  • Recognize VIP guests and special occasions, ensuring personalized service where appropriate.
  • Support restaurant promotions, special events, and operational activities as required.
  • Maintain knowledge of restaurant menus, operating hours, and available services.
  • Follow company policies, procedures, and luxury hospitality service standards.
  • Work closely with restaurant staff to ensure seamless guest experiences.

Candidate Requirements

  • High school diploma or equivalent; hospitality-related qualifications are an advantage.
  • Previous experience as a Host/Hostess, Guest Relations Agent, Receptionist, or in a customer-facing hospitality role is preferred.
  • Excellent verbal communication and interpersonal skills.
  • Strong customer service orientation with a friendly, professional, and welcoming demeanor.
  • Ability to manage reservations, guest seating, and multiple tasks simultaneously.
  • Strong organizational skills and attention to detail.
  • Ability to remain calm and professional during busy service periods.
  • Basic knowledge of restaurant operations and dining service standards.
  • Familiarity with restaurant reservation systems is an advantage.
  • Ability to work effectively in a fast-paced environment while maintaining high service standards.
  • Flexible and willing to work shifts, weekends, and public holidays as required by operational needs.

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