F&B Captain

Role Description

What You Will Do

• Supervise waiters and busboys in the assigned area.
• Perform food and beverage service according to the hotel performance standards manual.
• Maintain in-depth knowledge of the assigned outlet’s menu to assist and advise guests.
• Practice good customer relations and address customer complaints and queries satisfactorily.
• Ensure the outlet is set up for service and supervise smooth operations.
• Direct and supervise the service team according to service standards.
• Ensure employees receive adequate training to perform their duties.
• Organize, plan, and control supplies and maintain accurate beverage stock records.
• Check mise en place before and after operations.
• Coordinate with the headwaiter or outlet manager on ongoing skills training.
• Perform other duties assigned by the supervisor.

Benefits

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop talent and grow within the property and across the Accor network.
• Opportunities to contribute through corporate social responsibility activities.

Requirements

• In-depth knowledge of the assigned outlet’s food and beverage menu to assist and advise guests.
• Ability to provide food and beverage service according to hotel performance standards.
• Ability to supervise waiters, busboys, and other service team members.
• Ability to handle customer complaints and queries satisfactorily.
• Ability to coordinate and support skills training for service employees.