Express Product Development Controller

Product Development

Liaise with all Cargo Managers, internal, external customers and supplier partners in collecting required operational details to process industry requirement / customer requirement and manage documentation of

flow charts. Recommend and agree best process fit and then provide guidance in developing simplified products/solutions guidelines and ensure proper Performance monitoring with all operational aspects.

Provide guidance in product managing delivery of all product/solutions as per published product portfolio.

Manage supplier partner contracting process and relationship for established Products and Solutions as well as from initial discussion through all stages of negotiation to final execution of contracts. Ensure that all information relating Legal/Insurance/P&L are built into the contract and communicated to all parties involved and thereby ensuring effective supplier partner relationship.

Identify and prepare technical input in development of cargo products/solutions specific trainings and in devising content of operational collaterals, products/solutions specific brand campaign in close communication with Product Sales Support.

Product Sales Support

Evaluate specific product sales objectives in cooperation with Cargo Commercial, trends, revenue and yields attained on various SkyCargo products to enable optimum capacity utilisation and ensure appropriate pricing recommendations. Identify opportunities for both existing and new products in the Emirates global network.

Provide product sales support to the cargo sales team, network wide focussing on corporate and key customers by providing pro-active and efficient customer and corporate driven service in order to increase the customer account base and, achieve revenue targets.

Analyse on continuous basis products/solutions commercial performance in terms of its contribution to bottom-line of EK SkyCargo's Revenue target attainment and recommend corrective actions in terms of change of suppliers, recruitment of additional suppliers and/or to recommend change in pricing and promotional strategy through Line Manager.

Support and assist CPSM in providing mechanism for measuring product/solution based targets for outstations. Assist CPSM to set soft market specific targets for outstations, guide and support field to achieve them.