Expert Technical Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
We are seeking a skilled Technical Support Engineer to act as the critical link between Level 2 Support and Development teams. The role involves investigating, diagnosing, and resolving complex technical escalations across enterprise healthcare applications and secure messaging solutions.
The ideal candidate will possess strong expertise in Windows Server environments, SQL Server, HL7 interfaces, and application troubleshooting. This role requires excellent analytical skills, root cause analysis capabilities, and experience managing escalations through to resolution while maintaining high levels of customer satisfaction.
Key Skills for This Role
Full Job Posting
Position Summary
We are seeking a skilled Technical Support Engineer to act as the critical link between Level 2 Support and Development teams. The role involves investigating, diagnosing, and resolving complex technical escalations across enterprise healthcare applications and secure messaging solutions.
The ideal candidate will possess strong expertise in Windows Server environments, SQL Server, HL7 interfaces, and application troubleshooting. This role requires excellent analytical skills, root cause analysis capabilities, and experience managing escalations through to resolution while maintaining high levels of customer satisfaction.
Infrastructure & Database Support
Troubleshoot issues within Windows Server environments.
Utilize PowerShell for connectivity validation, service management, process monitoring, and system diagnostics.
Manage certificates, security configurations, and Event Viewer analysis.
Interpret and troubleshoot SQL Server and ODBC-related errors.
Monitor, execute, and support SQL Agent jobs.
Perform SQL-based troubleshooting and data integrity validations.
Application & Integration Support
- Trace and troubleshoot HL7 message flows and interface-related issues.
- Investigate message queue backlogs and integration failures.
- Support secure messaging solutions and endpoint connectivity.
- Troubleshoot IIS, ASP.NET, and application-layer issues.
- Review application configurations and identify root causes across the technology stack.
Escalation Management
Reproduce issues in test and production environments.
Analyze and classify defects based on severity, frequency, and software versions.
Gather diagnostic evidence including application logs, SQL traces, network traces, and user recordings.
Document findings, workarounds, root cause hypotheses, and reproduction steps.
Coordinate escalations between Support, Engineering, and Development teams.
Manage incidents through ITSM platforms and track PRBs and defect tickets.
Documentation & Client Communication
Communicate technical findings effectively to customers and stakeholders.
Create and maintain Knowledge Base (KB) articles.
Provide detailed troubleshooting documentation and escalation summaries.
Operating Systems & Infrastructure
Windows Server
PowerShell
Windows Services
Event Viewer
Certificate Management
Citrix and Virtual Desktop Infrastructure (VDI)
Web & Application Technologies
- IIS
- ASP.NET / .NET Framework
- Application Configuration Management
- Stack Trace Analysis
- Authentication and Security Tokens
Database Technologies
Microsoft SQL Server
SQL Agent Jobs
ODBC
SQL Extended Events
SQL Troubleshooting and Query Development
Integration Technologies
HL7
Enterprise Interface Engines
Secure Messaging Solutions
Identity & Access Management Systems
EHR Integrations
Networking
TCP/IP
DNS
Firewalls
Network Ports
PKI and Certificate Management
Tools & Platforms
Azure DevOps
GitHub
ServiceNow or similar ITSM platforms
Log Analysis and Diagnostic Tools
AI-enabled troubleshooting and automation tools
Preferred Skills
- Browser Developer Tools
- Fiddler
- Wireshark
- Linux
- Docker
- Container Technologies
- Microsoft Azure
- Amazon Web Services (AWS)
Preferred Domain Experience
Experience within Healthcare IT environments is highly desirable, including knowledge of:
HL7 Workflows
ADT (Admission, Discharge, Transfer)
Patient Matching
EHR Systems
EDMS/DMR Platforms
Clinical Workflows and Healthcare Integrations
Key Competencies
Advanced troubleshooting and root cause analysis
Environment isolation and issue reproduction
Escalation and incident management
Defect classification and release mapping
Strong customer communication skills
Technical documentation and knowledge management
Cross-functional collaboration and stakeholder management
About Harris Computer
Global provider of mission-critical vertical market software solutions.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Harris Computer
Account Executive (Bilingual - English/Spanish)
Toronto, CAN
As an Account Executive, Sales at TouchBistro you will be selling our iPad-based point of sale solution to restaurateurs in the U.S., Canada and around the world. From cold calling prospects to conducting web demos of th
Account Executive (Bilingual - English/Spanish)
Toronto, CAN
Directeur, Services professionnels
, CAN
Directeur, Services professionnels
, CAN
Directeur, Services professionnels
, CAN
Sr. Software Engineer
Mumbai, IND
Sr. Software Engineer
Mumbai, IND
Chargé de projet senior
, CAN
Technicien comptable
, CAN