Expert Software Engineer- Workday HCM

Own Tier 2/3 incident resolution across supported Workday HCM modules — diagnosing root causes, implementing fixes, and communicating status to stakeholders.

Monitor, triage, and resolve support tickets submitted via the incident management system (ServiceNow, JIRA or equivalent).

Provide timely, high-quality responses to user requests while managing competing priorities across multiple concurrent workstreams.

Support off-hours maintenance windows or critical incident resolution as needed to minimize system downtime.

Create and maintain thorough documentation for system configurations, business processes, and operational procedures.

Develop user-facing training materials and deliver training sessions for new or enhanced Workday functionality.

Mentor junior consultants and contribute to team knowledge-sharing, standards, and best practices.

Support data validation, test case authoring, system testing, and UAT across project and enhancement initiatives.

8+ years of hands-on Workday HCM functional consulting experience, including at least 2 full end-to-end lifecycle implementations.

Deep expertise across Workday HCM modules: Core HCM, Absence Management, Learning, Payroll Interfaces, Time Tracking, and Business Process Configuration.

Strong command of Workday's functional architecture, data model, and business process framework.

Proficiency with Workday reporting tools: standard reports, custom reports, calculated fields, matrix reports, and condition rules.

Workday HCM certification(s) in one or more functional areas strongly preferred.

This role is designed to support US Eastern Time business hours from India. Candidates must be available during one of the following shifts:

Standard US Shift

2:30 PM – 11:30 PM IST

5:00 AM – 2:00 PM ET

Late Evening US Shift

5:00 PM – 2:00 AM IST

7:30 AM – 4:30 PM ET

Occasional off-hours and weekend availability is expected for planned maintenance windows and critical incident response.