Professional Services Manager

• Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary.

• Monitor utilization of process guidelines and project management tools by consultants. Identifies areas requiring improvement or modification and implements corrective action.

• Manage revenue projections, revenue recognition and billing for assigned sites.

• Actively participate with the sales organization in closing new business opportunities.

• Regularly follow-up with clients to ensure that our service offerings are meeting their expectations.

• Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct.

• Ensure proper client training materials are developed and readily available.

• Provide on-going development, feedback, coaching and mentoring to Professional Services team.

• Maintain knowledge of healthcare market trends and resultant service requirements.

• Identify and recruit internal/external talents to ensure effective mix of competencies

• Set and communicate team/individual objectives to inspire individuals to achieve high performance

• Allocate workload to fully utilize every employee’s talent

• Implement development plans and coach for individuals to reach their maximum talent

• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner

• Recognize high performers to maintain motivation and retain key talent & Create team spirit.

Additional Work Experience (Preferred): 2+ years of relevant experience in working for a healthcare institution and an understanding of IT projects, budgeting & other related processes within healthcare environment. Required 5-10 years in professional services consultancy and or project management Required